Customer trust

Refund Policy

Version: Tuisma-refund-policy-v1

This policy explains how Tuisma treats purchases and refund questions for Horoscope reading credits.

Before a reading credit is used

One purchased reading credit can be used for one eligible Personalised Horoscope Reading.

If a purchased credit has not yet been used, refund eligibility can depend on the payment state, the applicable purchase terms, and any payment-provider requirements.

Keep the receipt reference and support reference shown in your Tuisma purchase history when reviewing a purchase or refund question.

After a reading has been generated

Once a reading credit has been used and the Personalised Horoscope Reading has been generated, the digital service has been delivered.

Refund eligibility may therefore be limited after generation, including where the reading has already been made available as a PDF or sent by email.

Payment confirmation

Returning to Tuisma after checkout does not by itself mean that a reading credit is ready to use.

Your purchase history and credit balance show the confirmed state. If payment confirmation is still pending, check that purchase before starting another checkout.

Getting help with a purchase

Review your reading-credit purchase history for the current status, receipt reference, and support reference.

For help with a purchase or refund, visit the Tuisma Support page or email support@tuisma.com.

Questions

For a plain-English summary, see the FAQ. You can also review the responsible use guide, privacy notice, and refund policy. If you need help with an account, purchase, reading, delivery, refund, or data question, visit Support.